Frequently Asked Questions
- All
- Assessments
- CEUs
- Course Access
- Course Enrollment / Purchasing
- Courses
- LMS / Technical Issues
- Selecting Courses
We are always here to help! For general inquires or help, email our support department at support@libmaneducation.com. For issues with your course registration email us at: registration@libmaneducation.com
Try emptying your cache (browsing history), close all browsers and programs, power down your computer and restart.
LE2 courses are delivered online and include detailed graphics and images of complicated procedures.
To ensure you are able to see the details, we recommend a larger screen for viewing. Desktop computer screens, laptop computer screens, and tablets are fine; mobile phone screens are too small!
There are several steps you can take to improve the performance or appearance of your course:
- Disable your anti-virus software and pop-up blocker as these can interfere with the course
- Be sure you are using an up-to-date browser, we recommend Google Chrome (Microsoft Edge will also work, but Chrome is preferred)
- Access Chrome through a direct connection – do not use a VPN or remote connection
- Do not log into your facility then log into the learning management system
If necessary, contact the IT department of your location for disabling of security/firewall conditions.
In general, we recommend you use Google Chrome as your browser. Microsoft Edge will also work, but Chrome is preferred.
Detailed Technology Requirements:
Supported Browsers
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
- Safari
- Browser notes: Microsoft Edge, Firefox, Chrome, and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation, our LMS, LE2, supports the last 2 major versions of each of these browsers.
Supported Desktop Operating Systems
- Microsoft Windows 10 or higher
- OSX (the last two major releases)
- Most Linux distributions (ChromeOS is not tested)
Docebo strongly recommends that clients maintain updated operating systems aligned to the latest release made available by the respective vendor.
Supported Tablet Use
Tablets using the Browser Version of the Desktop Platform
- iPadOS (the last two major releases)
- Android 12.0 or higher
Accessing Courses on a Tablet
- You can access LE2 through your tablet’s web browser (such as Safari or Chrome)
Supported Devices
- iPads of any size
- Android tablets with screens 8” or larger
Note: Administrator functionality is not available when using LE2 on a tablet
Tablet Screen Size Requirements:
- Android tablets must have at least an 8-inch screen.
- Apple iPads of all sizes are supported.
- Recommended minimum resolution for tablets is 1024×768 pixels, with 1366×768 pixels suggested for best experience.
Mobile App Use
- The Go.Learn mobile app is not recommended for accessing courses on a tablet
Browser Settings
- JavaScript must be enabled
- Third-part cookies must be enabled
- localStorage must be enabled
- TLS Version: 1.2
- Note for use on Chrome 83 and higher: Starting from Chrome 83, in order to embed our LMS while using the browser in Incognito mode, third-party cookies must be manually turned on.
Note that ebooks cannot be downloaded to your local drive or network but instead are directly accessed online.
There are several steps you can take to improve the performance or appearance of your ebook:
- Disable your anti-virus software and pop-up blocker as these can interfere with the ebook materials
- Be sure you are using an up-to-date browser, we recommend Google Chrome (Microsoft Edge will also work, but Chrome is preferred)
- Access Chrome through a direct connection – do not use a VPN or remote connection
- Do not log into your facility then log into the learning management system
If necessary, contact the IT department of your location for disabling of security/firewall conditions.
Oh no! When this happens, it is usually due to an internet or browser issue. For the best experience we recommend:
- Using Google Chrome as your browser (Microsoft Edge will also work, but Chrome is preferred)
- Access Chrome through a direct connection – do not use a VPN or remote connection
- Do not log into your facility then log into the learning management system
- If you have access to a personal computer, using a personal network may also help
Libman Education is always available to answer questions regarding the course material. Reach us by clicking the “Click here to ask a question” button at the top right of the course screen. Simply send a message and we will respond to you shortly. In most cases, you will be able to move along in the course while waiting for a response.
Yes! Contact us at support@libmaneduction.com and we will provide you with a transcript.
AHIMA: Log into your “MY AHIMA” account on the AHIMA website and follow the instructions.
AAPC: Log into your AAPC Account and enter CEU information into the “AAPC Tracker”
When a brand-new course is made available, there is sometimes a delay while we wait for the program to receive prior approval from AAPC and/or AHIMA. As soon as the course receives approval, the CEU sheet will be posted next to the course title on the courses tab of your “My Activities” folder.
Once you complete all the course lessons (you must view all the slides!) and successfully pass the assessment(s), a downloadable PDF Certificate of Completion will be available in the Courses tab in the My Activities folder on your dashboard – just click the prize ribbon icon next to the course name.
With few exceptions, Libman Education courses are pre-approved by AHIMA and/or AAPC for continuing education credit. The number of CEUs pre-approved by either association will always be stated on the course information page. Stand-alone assessments, credential review courses and non-coding related offerings may not provide CEU credit. Please see the individual product listing for information on CEUs offered.
Requirements for credentialing exams are set by the organization or company who sponsor the credential. Refer to their website for details. If you are attempting a coding credential you may need a physical copy of the correct year and edition of code books to take with you into the exam. If your credentialing exam requires that you bring your code books, we strongly recommend that you use a physical code book as you prepare for the credential exam so that you are familiar with the contents and can find what you are looking for quickly.
Most of our training requires access to the code set (ICD-10-CM, ICD-10-PCS or CPT) in order to complete the course work. You may choose to view the code set online, purchase a code book, or access the code set through your encoder at work. It is important that you have access to the correct year of the code set that matches your course materials. Links to code books are provided under the books tab on the course description page on our website.
Requirements for credentialing exams are set by the organization or company who sponsor the credential. Refer to their website for details. If you are attempting a coding credential you may need a physical copy of the appropriate code book to take with you into the exam. If your credentialing exam requires that you bring a code book, we strongly recommend that you use a physical code book as you prepare for the credential exam so that you are familiar with the contents and can find what you are looking for quickly.
Unless otherwise specified, books and other materials are not included in the price of the course. We do not sell textbooks or reference materials, but as a courtesy do include links to various retail sellers of the required materials under the books tab on the course description page on our website.
Libman Education courses are online, self-paced courses which allow you to work at your own speed and as your schedule permits. Our staff are available to answer questions by email or by using the ‘Click here to ask a question’ button within each course. Don’t hesitate to reach out. We want to hear from you!
The eLearning Library offers unlimited access to targeted online training for an extended period of time, usually one year. Courses can be taken in any order. eLearning Libraries are available in several versions (inpatient, pediatrics, HCCs, etc.) with courses selected specifically for coders working in that area or specialty.
Codes and guidelines change yearly and keeping coding up to date is a challenge (!). Our ICD-10-CM and ICD-10-PCS courses are updated prior to the October 1 implementation of new codes; our CPT courses are updated prior to the January 1 implementation of new codes.
In rare circumstances courses are delayed and not updated in accordance with this schedule. The courses are ‘waitlisted’ until they can be updated. Join our waitlist for a course that has been delayed and you will be notified as soon as it becomes available.
Our courses are self-paced, so you can work at your own speed and as your schedule allows. Based on our student’s experience, we estimate it will take a student 1-3 hours per CEU to complete a course. For example, a 2 CEU course will likely take a student 2-6 hours from start to finish. The variation is due to differences in learning style, degree of familiarity with the topic, and comfort with the online learning experience. As you work with our courses, you may find you need more or less than 1-3 hours per CEU, and you should use your experience to plan your time requirements.
Libman Education’s proprietary WebinarPlus™ multimedia and interactive online course format promotes engagement with challenging materials while offering independent self-study. Training methods including audio and video files, diagrams, and animations to accommodate different learning styles. Libman Education staff are available to answer questions via email or by using the ‘ask a question’ button within each course.
Courses are hosted on the Libman Education learning management system and are delivered online. You can access your course from any computer that has an internet connection with your unique and secure login and password.
For most courses, upon submission of an assessment a rationale document is automatically provided to you on screen. Not all courses have a rationale document provided. For example, coding skills assessments, including pre-employment assessments, which measure your current level of knowledge, do not include rationales.
Still not clear why your answer is incorrect? Use the “Ask a question” button found in the top right corner of your screen when opening a module within a course. Simply type your question here, click send and a Subject Matter Expert will get back to you.
Final assessment results can be viewed for most courses. Click the “Show Your Answers” button at the bottom of the rationale document and you will be shown all questions with the answer you gave and the correct answer if this is different.
For skills assessments only the grade is provided, you are not able to view right or wrong answers.
Yes! We offer 30-day course extensions at a cost of $45.00 each. A single extension can be purchased or multiples if you think you will need more time to finish. The link to purchase extensions is here: https://dev2.libmaneducation.com/product/libman-education-course-extension/
Of course! You have full access to your course during the entirety of the enrollment period (enrollment period varies by course and is always listed on the course description page on our website). During this time, you are encouraged to go back and review any material you find helpful.
You can access your courses directly from our website www.libmaneducation.com by clicking the orange “student login” button in the upper right-hand corner. Alternatively, you can use this link: https://le2.libmaneducation.com/learn
LE2 is our learning management system, or LMS, offered by Docebo. It is a secure and robust system that offers online access to course materials from any computer.
Just click the “Forgot your password” button on the sign-in screen and a link will be emailed to you. You can also email us directly at support@libmaneducation.com. Be sure to check your spam filter if the password reset does not arrive right away.
When you order a course from our website there is a manual step on our side to ‘enroll’ you into the course. You will receive an email within one business day (usually much quicker than that!) with your login information. Be sure to check your spam filter if your login and password information does not arrive within one business day.
If this is your first time taking a course with us, you will receive several emails. The first will be the welcome email which contains your username and important login information for the learning management system. You will be prompted to set your password before going onto your dashboard. You will also receive an email invitation for the course(s) you have purchased.
If you have taken a course with us before, you will receive an email invitation for the course or learning plan you have just been enrolled in. When you login to the learning system your course will be waiting for you on your dashboard.
Please view the “Getting Started in LE2” video on your dashboard to help familiarize yourself with the learning system as it will answer most questions you may have.
Libman Education specializes in training to support the needs of HIM and RCM Professionals. Our courses and eLearning Libraries are designed for adult learners to gain in-depth knowledge of relevant coding systems. We provide structured education that refreshes on basic principles, advances the learner’s knowledge through challenging coursework, and presents complex concepts tailored to the specifics of the learner’s job or career aspirations. For an article that discusses how to create a personal training plan, see: https://dev2.libmaneducation.com/elearning-libraries-how-to-create-a-personal-training-plan-for-career-growth
You may also email us at support@libmaneducation.com with specific questions. We are happy to work with you to achieve your career goals.
Preparing for a credential is a big step in your career.
When you are comfortable with the code sets tested within each certification exam, we recommend taking a review course. These courses will review the material covered on the certification exam and help you identify your strengths and weaknesses.
Libman Education offers exam review courses for selected credentials offered by AAPC and AHIMA. A complete list of our exam review courses is available on our website here: https://dev2.libmaneducation.com/product-category/coding-credential-exam-prep/
If you already have some experience and want to reinforce your skills with the goal to achieve certification, we recommend eLearning Library: Coding Essentials. This library offers the resources you need to ensure mastery of the ICD-10-CM, ICD-10-PCS, and CPT coding systems essential for coding credential exam success, plus hands-on coding practice to improve skills. On-demand access to self-paced learning for one full year. See: https://dev2.libmaneducation.com/product/elearning-library-coding-essentials
Well, that depends on what you want to do and where you want to do it. Libman Education’s eLearning Libraries support the professional development needs of HIM and RCM professionals in their specific roles. Whether your next job is inpatient, outpatient, or professional fee, Libman Education has you covered. See: https://dev2.libmaneducation.com/libman-education-elearning-library-matrix
Coding credentials are offered by many associations and even some companies. Libman Education can help you prepare for these credentials by mastering the essential coding skills necessary. And even better: make you a more skilled professional! eLearning Library: Coding Essentials is an excellent review for current professionals preparing for credential exams. Covering the primary coding systems used in hospitals (ICD-10-CM, ICD-10-PCS, and CPT) plus hands-on, real world practical experience in accurate and complete coding, eLearning Library: Coding Essentials can “fill in the gaps.” https://dev2.libmaneducation.com/product/elearning-library-coding-essentials
Medical record coding requires foundational knowledge in certain key areas: Medical Terminology, Anatomy & Physiology, Pharmacology and Pathophysiology. Many current coders benefit from a periodic review of these foundational skills. We recommend: Medical Coding Foundational Skills. See: https://dev2.libmaneducation.com/product/medical-coding-foundational-skills-2
Yes, we regularly enroll groups and offer attractive group pricing for teams as small as two people. Each student will have their own unique username and password with which to log-in. The manager may opt to monitor the group’s progress through the courses and have access to reports for compliance purposes. Email us for group pricing support@libmaneducation.com
Yes, choose Pay by Check or Purchase Order as the payment method when you check-out. You will be emailed an invoice for processing. If you need a more detailed invoice to submit to your accounts department for payment, just let us know and we can provide you with this.
Remember, your order will be released to you once we have received payment or a PO#. Payment may be sent to:
Libman Education, Inc.
PO Box 341
Bedford, MA 01730-0341
Please include the Invoice # to help speed processing.
We make it easy! Log-on to www.libmaneducation.com and select the course or courses you wish to enroll in. Place the course(s) into your “shopping cart” and proceed through the checkout process.